Comprehensive Analysis of Hospitality Service Management in The Digital Era
DOI:
https://doi.org/10.58812/jmws.v3i07.1406Kata Kunci:
Analysis, Comprehensive, Digital, Hospitality, ServiceAbstrak
This research aims to study the implementation of service excellence management in the hospitality industry. Using a qualitative approach, data collection methods include in-depth interviews, participant observations, and literature studies. Research bias is minimized through data triangulation techniques. The results of the study found that service excellence management is dynamically evolving in the present era. Hotels are striving to keep up with digital technology developments by engaging in both service implementation and hotel product marketing. Challenges and obstacles lie in human resource skills, technological readiness, and changes in guest preferences.
Referensi
Primary Education Job Insecurity Dan Beban Kerja terhadap Kinerja Karyawan Stikes Wira Medika Bali’, Journal of Social Science Research, 1(2), pp. 173–180.
Desak, N. and Santi, M. (2023) ‘Accommodation Management Perspectives Towards Green Program Implementation at Baturiti District , Tabanan Residence , Bali’, 1(5), pp. 383–388.
Diayudha, L. (2020) ‘Industri Perhotelan Di Indonesia Pada Masa Pandemi Covid-19: Analisis Deskriptif’, Journal FAME: Journal Food and Beverage, Product and Services, Accomodation Industry, Entertainment Services, 3(1). Available at: https://doi.org/10.30813/fame.v3i1.2166.
Handoko, J. and Santoso, V. (2023) ‘Pengaruh Akuntansi Hijau dan Kinerja Lingkungan terhadap Kinerja Keuangan dengan Tanggung Jawab Sosial sebagai Pemediasi’, Nominal Barometer Riset Akuntansi dan Manajemen, 12(1), pp. 84–101. Available at: https://doi.org/10.21831/nominal.v12i1.56571.
Lj Moleong (2017) ‘Metode Penlitian Kualitatif’, Metodologi Penlitian Kulitatif, (April 2021), pp. 1–9.
Moleong (2005) ‘Data primer, yaitu data yang diperoleh dari hasil wawancara secara dan pengamatan secara mendalam kepada para informannya’, p. 1.
Mulyani Karmagatri, A.R. (2011) Manajemen Hijau, Teori dan Konsep.
Nur Khairin, F. et al. (2021) ‘Modul Akuntansi Berkelanjutan’, pp. i–49.
Pasaribu, D. et al. (2023) Akuntansi Keberlanjutan.
Prabawati, N.P.D. et al. (2022) ‘Pelatihan Pelayanan Prima dan Pemasaran untuk Mengoptimalkan Kualitas Pelayanan serta Volume Penjualan Glamping di Bedugul, Bali’, Jurnal Pengabdian Kepada Masyarakat Makardhi, 2(2), pp. 67–72. Available at: https://doi.org/10.52352/makardhi.v2i2.768.
Putu, N. et al. (2023) ‘Peran Masyarakat Dalam Pengembangan Pariwisata Berdasarkan Kearifan Lokal Di Desa Wisata Adat Pinge Tabanan Bali’, Majority Science Journal (MSJ), 1(1), pp. 1–7.
Syahra, R. (2003) ‘Modal sosial: Konsep dan aplikasi’, Jurnal Masyarakat dan Budaya, 5(1), pp. 1–22. Available at: http://www.jurnalmasyarakatdanbudaya.com/index.php/jmb/article/view/256.
Viglia, G., Werthner, H. and Buhalis, D. (2016) ‘Disruptive innovations’, Information Technology and Tourism, 16(4), pp. 327–329. Available at: https://doi.org/10.1007/s40558-016-0072-1.
Unduhan
Diterbitkan
Cara Mengutip
Terbitan
Bagian
Lisensi
Hak Cipta (c) 2024 Komang Indah Cahaya Dewi, Benediktha Aprilliani Midun, Delviola Stefani Paschalia Karnoto, Ketut Dinda Pebriyanti, Ketut Nia Natasha Wira, Kadek Liana Tejawati, Made Kartika Candra Dewi, Ni Kadek Ayu Maharani, Ni Desak Made Santi Diwyarthi
Artikel ini berlisensiCreative Commons Attribution-ShareAlike 4.0 International License.
Facebook 
Instagram 
Twitter 
Youtube 
+62 821 1557 5700 
info@westscience-press.com 