Unveiling Excellence in Service: from Exceptional Staff to Exceptional Guest

Penulis

  • I Gusti Bagus Raditya Prayogi Politeknik Pariwisata Bali
  • I Komang Yogi Artana Politeknik Pariwisata Bali
  • I Made Chandra Gunawan Politeknik Pariwisata Bali
  • I Made Erik Widnyana Politeknik Pariwisata Bali
  • I Made Joviantha Adisurya Politeknik Pariwisata Bali
  • I Made Yudista Ananda Suaja Politeknik Pariwisata Bali

DOI:

https://doi.org/10.58812/jmws.v3i07.1403

Kata Kunci:

Excellence, Exceptional, Service, Staff

Abstrak

This research aim at exploring excellence service in hospitality industry. The research method was deep interview with the management of AH hotel and resort. The focus was unveiling service excellence on the pivotal role of exceptional staff in catering to the needs of exceptional guests. Drawing upon literature on service excellence, staff engagement, and guest satisfaction, the abstract highlights the importance of personalized experiences and genuine dedication in surpassing guests' expectations. The result were through a commitment to understanding guests' preferences and fostering a culture of excellence among staff, hotels can elevate the guest experience and cultivate long-term loyalty. The uniqueness of excellence service at the accounting department lies in its precision, efficiency, personalized financial solutions, proactive management, and transparent communication, all of which contribute to a seamless guest experience and the hotel's success. The symbiotic relationship between excellence staff and excellence guests in the pursuit of service excellence. Hotel management is advised to constantly remind employees about the importance of maintaining service quality to avoid complaints from management, colleagues, and hotel guests.

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Unduhan

Diterbitkan

2024-07-22

Cara Mengutip

Raditya Prayogi, I. G. B., Artana, I. K. Y., Gunawan, I. M. C., Widnyana, I. M. E., Adisurya, I. M. J., & Ananda Suaja, I. M. Y. (2024). Unveiling Excellence in Service: from Exceptional Staff to Exceptional Guest. Jurnal Multidisiplin West Science, 3(07), 872–878. https://doi.org/10.58812/jmws.v3i07.1403

Terbitan

Vol 3 No 07 (2024): Jurnal Multidisiplin West Science

Bagian

Artikel

Lisensi

Hak Cipta (c) 2024 I Gusti Bagus Raditya Prayogi, I Komang Yogi Artana, I Made Chandra Gunawan, I Made Erik Widnyana, I Made Joviantha Adisurya, I Made Yudista Ananda Suaja

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